Convenience and Availability

Our clinical experts are available to help you any hour of the day or night, every day of the year.

  • How can I reach you?
    • Call Accredo toll free at 1 866-851-0153
  • Will you work with my physician?
    • Yes; we work with all physicians.
  • When are your pharmacists and registered nurses available?
    • Accredo pharmacists and nurses are available toll-free, 24 hours a day, 7 days a week, 365 days a year.
  • Will you coordinate nursing for infusions at home, school or work?
    • With our vast network of specialized nurses, we can arrange for care at home, school or work.1
  • Will you deliver medication and supplies to my preferred location?
    • Yes; we can deliver to a location of your preference, including travel destinations1.
  • Will you provide same or next day delivery?
    • Yes; we can provide same or next day delivery as needed.
  • Will I have a dedicated employee who will proactively contact me to help me manage my shipments and services?
    • Yes; you will have a dedicated employee who will call you regularly to ensure you receive the product and services you need. Bilingual support is available.

Experience and Expertise

We have a long-standing history in the bleeding disorder industry, and we strive to provide comprehensive care that meets your individual needs. Our teams are not only dedicated, they are knowledgeable about bleeding disorders and their treatment.

  • How much experience do your pharmacists and nurses have with bleeding disorders?
    • We have served our patients and their communities for more than 20 years. Our clinicians understand the complexities of bleeding disorder care: medical, physical, emotional and financial.
  • Are your infusion nurses qualified to care for bleeding disorders in adult and child patients?
    • Our nurses receive standardized training specific to bleeding disorders and many have specialized skills such as pediatrics and Certified Registered Nurse Infusion (CRNI) certification. Bilingual support is also available. Accredo’s nursing services help patients reduce pain and the incidence of long-term complications; this helps them improve productivity, with fewer days missed from work or school.

      Facts to consider:
      Patients with severe hemophilia may require a central venous access device (CVAD) due to the frequency of infusions or poor peripheral venous access. CVADs are not without serious potential risks: catheter infection events can cost up to $29,000 per episode, not including the cost of factor.6 Accredo’s CVAD infection study showed our overall infection rate was 0.45 per 1,000 patient catheter days, compared to the incident rate of 0.66 per 1,000 catheter days reported in a meta-analysis.6
  • Are your infusion nurses trained to consider the special needs of children?
    • - Yes; consider these facts:
      Children under 5 years of age ranked insertion of IV lines as the procedure most frequently associated with the worst pain.5
      Accredo nurses have an IV single attempt rate of 95% in patients 5 years old and younger.4

      - For children under the age of 6 years, age is a risk factor for a central venous access device (CVAD) infection.6
      Accredo pediatric patients with a CVAD in place have not shown an increased rate of infection.9
  • Do you educate employers, schools, emergency rooms and patients about bleeding disorders and their treatment?
    • Our nurses educate employers, insurance companies, schools, emergency rooms and patients about bleeding disorders. We provide this education when requested. As physicians deem appropriate, our nurses educate and train patients about their bleeding disorders so they can become self-sufficient in administering their own infusion therapy.

Your Treatment

Your pharmacy should supply not only clotting factor, but the education, supplies and support you need to manage your therapy effectively.

  • Do you have access to all available products and assays for precise dosing?
    • We are one of the largest purchasers of product nationwide. We provide all products and assays. We are able to closely match your prescribed dose, helping save you and your health plan money.
  • Will you provide all the ancillary supplies needed with each shipment?
    • We stock a very large variety of supplies. Working with you and your physician, we can provide the ancillary supplies you need with each shipment.
  • Can you provide therapy related medications?
    • We provide therapy related medications.
  • Can you connect my family to community resources?
    • We can help you find resources in your community, from camps and scholarships to chapter events and basic human needs.
  • Do you have a sound, responsive product recall process?
    • We track all factor products by lot. If a recall were to occur, we would immediately identify whether your prescription was involved so we could alert you and your physician and process the recall.

Working with Your Insurance

Please call us so we can help you navigate your insurance benefits and options.

  • Are you contracted with my insurance company?
    • As one of the largest specialty providers, we have an extensive network of contracts.
  • Do you have programs and services to help families find coverage options?
    • As your partner in care, we can provide information and options to help you make the best decisions about your coverage.

Accreditations and Compliance

At Accredo, our reputation is our most important asset. As good corporate citizens, we are committed to fostering a culture of ethical business conduct. Promoting and maintaining ethical business values is an important part of who we are.

  • Do you follow the Office of the Inspector General (OIG) guidelines?
    • Healthcare rulings of the U.S. Department of Health and Human Services Office of Inspector General (OIG) are simple. They apply to Accredo and other homecare companies, as well as to hemophilia treatment centers participating in the 340b program.3

      Accredo follows OIG guidelines.
  • Are you accredited under The Joint Commission (TJC) Home Care Program and the URAC Specialty Pharmacy accreditation programUtilization Review Accreditation Commission (URAC)?
    • The purpose of these organizations is to ensure that patients receive safe, high-quality care. Accredo currently maintains Home Care Accreditation with The Joint Commission for all pharmacy and nursing locations and URAC Specialty Pharmacy Accreditation for Accredo locations in Greensboro NC, Warrendale PA, Corona CA, Nashville and Memphis TN. Click the organization name for information about our specific accreditations.
      urac The Joint Commission
  • Do you follow the Medical and Scientific Advisory Council (MASAC) standards?
    • MASAC, established by the National Hemophilia Foundation in 1954, defines quality of care guidelines for the treatment of bleeding disorders. The guidelines help establish standards of care worldwide. Not only do we know the standards, but we have been recognized by the National Hemophilia Foundation as a company that meets and exceeds the standards2.

      For more information about MASAC and the National Hemophilia Foundation, click the links above.
For pertinent details and disclosures click here.
1. Some restrictions, as mandated by state law or payer requirements, may apply.
2. MASAC Recommendation #188, Regarding Standards of Service for Pharmacy Providers of Clotting Factor Concentrates for Home Use to Patients with Bleeding Disorders. November 16, 2008.
3. Office of the Inspector General Advisory Opinion No. 02-14.September 30, 2002.
4. Accredo data on file, 2010. 5. Cummings EA, Reid GJ, Finley GA, et al. Prevalence and source of pain in pediatric inpatients. Pain. 1996; 68:25-31.
6. Valentino LA, Ewenstein B, Navickis RJ, et al. Central venous access devices in haemophilia. Haemophilia. 2004; 10:134-146.
7. Average not specific to hemophilia. Agency for Healthcare Research and Quality. Emergency Room Services-Mean and Median Expenses per Person with Expense and Distribution of Expenses by Source of Payment: United States, 2007. Medical Expenditure Panel Survey Household Component Data. Available at: Accessed May 26, 2010.
8. Machlin SR, Carper K. Expenses for Office-Based Physician Visits by Specialty, 2004. Statistical Brief #166. Rockville, MD: Agency for Healthcare Research and Quality; March 2007. Available at: Accessed August 5, 2010.
9. Blankenship CS, Tankersley MA, Johnson N, et al. Central Venous Line Infections in Patients with Hemophilia and Home Care Services. Paper presented at: ISPOR Meeting; May 2010, Atlanta, GA.